Frequently Asked Questions
Find quick answers to the most common questions about appointments, treatments, cancellations, payments, orders and returns. If you can’t find what you’re looking for, you’re always welcome to contact me directly.
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How can I book an appointment?
You can request an appointment through our online shop or contact Dina directly by email. Online reservations require a 50% advance payment, with the remaining balance payable after confirmation or before your treatment. Dina will confirm your appointment within 24 hours or contact you if any additional information is needed or extra charges apply.
Are there extra conditions for Home Wellness treatments?
Minimum booking requirements, travel supplements and other location-specific costs are communicated before confirmation. Paid parking may be charged separately, and the client must provide a safe and suitable treatment space.
What if I need to cancel or reschedule my appointment?
You can cancel or reschedule free of charge more than 48 hours before your appointment. Cancellations made 24–48 hours before are charged 50%. Cancellations within 24 hours and no-shows are charged in full.
Where do you deliver products?
We currently deliver online product orders to addresses within Belgium only.
How soon will I receive my products?
Orders are usually prepared and shipped within 2–3 business days. Delivery times may vary depending on the carrier.
Can I return a product and get a refund?
For eligible online purchases, contact Dina within 14 days of receiving your order and let her know you want to return it. Then send the unused and sealed product back within 14 days. Once the return is received and the product’s protective seal is confirmed to be intact, your eligible refund will be issued. Return shipping is at your expense. Opened or unsealed cosmetics and hygiene-sensitive products cannot be returned, unless they are faulty, damaged or incorrect.